FAQs

How do I place an order?

To place an order, simply browse through our collection, choose the items, select the preferred size and quantity, then click on the "Add to Cart" button. Once you've finished selecting your items, proceed to the checkout page where you'll be prompted to provide your shipping address and payment details. Finally, review your order and click "Confirm Order" to complete the purchase.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards such as Visa, Mastercard, and American Express. We also accept debit cards and offer secure payment options like PayPal, Apple Pay, and Google Pay.

How long will it take to receive my order?

Our products are meticulously printed on demand and typically takes between 5 to 7 business days before products are shipped out. The delivery time for your order depends on factors such as your location, the shipping method chosen, and product availability. During the checkout process, we will provide you with an estimated delivery timeframe based on these factors.

Can I track my order?

Absolutely! Once your order is shipped, we will send you a confirmation email containing a tracking number and a link to our tracking page. Simply click on the provided link in the provided confirmation email to keep an eye on the status and whereabouts of your package.

What is your return policy?

Every product you order from us is meticulously printed on demand, which is why we are unable to facilitate size exchanges. We kindly urge you to thoroughly consult our size chart before placing your order or reach out to us via email with any queries you may have prior to confirming your order.

What should I do if I receive a damaged or defective item?

In the rare event that you receive a damaged or defective item, we are more than happy to promptly replace it for you. Faulty items will be exchanged for an identical product in the original size that was initially ordered.

What happens if my order is returned to the sender?

If a customer's order is returned to us due to non-claiming of the package or unsuccessful delivery attempts, the customer is kindly requested to cover the reshipping fee in order to receive their item promptly. However, if the reship fee is not paid, a refund will be processed for the cost of the items exclusively."

How do I contact customer support?

Please contact us at support@blackownednow.com for more additional questions or inquiries.

*Please allows 24 business hours for a response.